R4 217 ECO Crisis Communications- Chubbuck

April 21-23, 2025 0800-1700, 0800-1200 day three

Credit Hours: 20
Course Number: R4 217

Description:

Public safety dispatchers are the first responders to critical incidents ranging from acts of nature to major accidents, to active shooters. Callers (including other first responders) are in extreme physiological distress, experiencing sensory overload that creates a confused state and constructed thinking. Callers are focused on survival, unaware of the information the dispatcher needs to act effectively. The dispatcher must be mentally prepared to handle the incident, to make decisions quickly and allocate resources efficiently. This course will help dispatchers better manage critical incidents through stress inoculation. Live telephone and radio transmissions of recent major critical incidents will be used to help participants understand proper questioning techniques, structure responses, practice, and reevaluate their responses. Through challenging exercises, the class will experience constricted thinking on the callers’ part and learn how to question callers to obtain both basic information and additional data for managing the incident.

Instructors: Don Haley

Location:

Chubbuck Police Department
5160 Yellowstone Ave.
Chubbuck, ID 83202

Cost: $425.00 (Attendees are responsible for meals, travel, and lodging)

Registration Details:

Click link-https://publicagencytrainingcouncil.arlo.co/w/seminars/87-crisis-communications-managing-a-critical-incident-for-public-safety-dispatchers/892

Crisis Communications Managing a Critical Incident – Chubbuck ID

Registration deadline: April 11, 2025

Remarks:

Home2 Suites by Hilton Pocatello
2325 Via Caporatti Drive
Pocatello, ID 83201
208-417-2100

Room Rate:   $110 per night plus tax (single/double room)

Amenities:   Free Wi-Fi, Free Parking

Booking Info:   Call the hotel directly or Click Here to receive this special rate.