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R1 Managing Crisis Callers and Kids in Crisis – Post Falls

November 18, 2020 @ 8:30 am - November 19, 2020 @ 4:30 pm



Course Number:   R1 217  


Managing Crisis Callers

Whether the Crisis Call involves a suicidal subject, hostage taker, a report of an Active Shooter, or someone who believes they hear an intruder in their home, telecommunicators must strive to relieve the callers’ anxiety, increase their rationality, and establish trust and rapport to get the best information possible for responders. Taught by a Dispatcher who is also a certified Hostage Negotiator, this class will take you into the world of the Crisis Caller where what telecommunicators say (and how they say it) may make all the difference.

Kids in Crisis

We’ll be discussing the things you need to know when a 9-1-1 caller informs you of a missing/abducted child or adult:

  • • What’s the most important article of clothing that responders will wish to know about?
  • • What is the child’s ‘Comfort Zone’ they may help responders locate a missing child?
  • • What directions may we give the caller to preserve evidence at the scene?
  • • What clue in the home may indicate whether a child has run away, rather than abducted?
  • • What is Code Adam, and how does it work?
  • • What new national guidelines are available regarding missing and abducted children?

Dates: 11/18/20 and 11/19/20  Single day class, offered twice

Time:  0830-1630

Credit Hours: 8


Post Falls Police Department

1717 E. Polston Ave. Post Falls, ID. 83854

Cost:    Free  


(Attendees are responsible for meals, travel, and/or lodging)


Instructors: David Larton

Registration Details: or (866)613-8911

Remarks: Attendees are responsible for travel, meals and or lodging

FC911 Post Falls November 2020 Flier


November 18, 2020 @ 8:30 am
November 19, 2020 @ 4:30 pm
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Post Falls Police Department
1717 E. Polston Ave
Post Falls, ID 83854 United States


Post Falls Police Department
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